Shipping Policy
Shipping Policy
We offer FREE SHIPPING on most orders over $99 within the Continental USA.
There will be a flat rate shipping charge of $12.99 for orders below $99. Select oversized or heavy-weight items will incur a handling fee which will be noted in the item’s description.
Our goal is to provide you with quick and accurate delivery of the products you need. Most orders will ship within 1-2 business days. Please allow extra time during holidays or peak seasons.
Expedited shipping is available depending on item availability. Expedited shipping charges will be calculated based on the weight of the order and the shipping destination’s zip code. Please contact us by phone or email orders@kuhnekt.com for a shipping quote.
Shipping outside the Continental USA and internationally is available on a select items. Please contact us for further details. Restrictions may apply.
Returns
Items may be returned in new condition within 30 days of delivery for a full refund. Items not returned in new condition will be subject to a restocking fee. If an item is defective or the incorrect item was shipped in error we will cover the return shipping cost. Refunds are typically processed within 3 to 5 business days once the merchandise arrives at our warehouse. Bank processing times for refunds may vary from 5-10 business days.
Should you need to initiate a return, kindly reach out to us by phone or via email to orders@kuhnekt.com with your order number, the item(s) you wish to return, and the reason for return. We'll provide you with instructions on how to proceed with returning items from your order.
Please contact us if you experience an issue with your order so we can assist as soon as possible.
If you receive a damaged package, please save the packaging to ensure we are able to file a claim with our shipper.
All damages, shortages, or discrepancies must be addressed within 72 hours of delivery.